Refund Policy

1. Subscription Refunds

At Prescalelabs, we strive to ensure your satisfaction with our products. If you are not satisfied with your subscription, you may request a refund within 14 days of your initial purchase.

2. Eligibility

To be eligible for a refund, the following criteria must be met:

• The request is made within 14 days of the initial purchase date.
• You have not significantly exceeded reasonable usage limits during the trial period.
• The purchase was made directly through the Prescalelabs website.

3. How to Request a Refund

To request a refund, please contact our support team at billing@prescalelabs.com with your order details and the reason for the request. We will review your request and process it within 5-7 business days.

4. Non-Refundable Items

Certain services, such as dedicated support plans or custom setup fees, may be non-refundable. Please refer to your specific service agreement for details.